Shipping Policy

Most BureBure products are handmade to order. This means that your felted wool footwear, sauna hat, accessory or custom item is usually made only after your order is placed.

Production time

Most standard orders take about 1–2 weeks to make before shipping.

Custom, personalized, special-size, group, logo, designer collaboration, historical reconstruction or special project orders may take longer.

If you need your order by a specific date, please contact us before placing the order. We will let you know whether the requested date is realistic.

Ready to Ship items are rare exceptions. If an item is clearly marked as Ready to Ship, it can usually be dispatched faster.

Shipping methods

We ship worldwide using trackable shipping services such as FedEx, DHL, Deutsche Post Global Mail or other available carriers.

Available shipping methods depend on the destination country, product type, order size, weight and current carrier availability.

Once your order has been dispatched, we will send you a shipping confirmation email with a tracking number.

Please always include your phone number when placing an order, as the courier may need it for delivery.

Standard shipping

Standard shipping is available for many countries and product groups.

For eligible standard products, standard shipping may be free on orders of 100 USD or more.

Free standard shipping applies only when this option is shown and selected at checkout.

Express shipping

Express shipping may be available depending on the destination country and product group.

Free express shipping may be offered for selected product groups, selected countries or specific order values.

If free express shipping is available for your order, it will be shown at checkout.

If free express shipping is not shown at checkout, it is not available for that order.

Estimated delivery times

Delivery times shown at checkout or in shipping notifications are estimates only. They do not include handmade production time unless clearly stated.

Actual delivery time may vary because of customs processing, carrier delays, holidays, weather conditions, strikes or other circumstances outside our control.

Import duties and taxes

For orders shipped to the United States, import duties and taxes are covered by us where applicable.

For other countries, import duties, VAT, customs fees, brokerage fees or local taxes may be charged by the destination country and are the customer’s responsibility unless clearly stated otherwise at checkout.

Shipping address

Customers are responsible for providing a complete and correct shipping address.

If a parcel is delayed, returned or lost because of an incorrect or incomplete address, missing phone number, refusal to accept delivery, or failure to collect the parcel, additional shipping costs may apply.

Damaged or missing parcels

If your parcel arrives damaged, please keep the packaging and contact us as soon as possible with photos of the item, parcel and shipping label.

If your parcel appears lost or significantly delayed, please contact us and we will help investigate with the carrier.

Questions

If you have questions about shipping, delivery times or tracking, please contact us at info@burebureshoes.com.

For information about returns and refunds, please see our Return and Refund Policy.