Privacy Policy

Last updated: June 27, 2026

BureBure Felt Studio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our services, place an order, contact us, create an account, request a return, or otherwise interact with us.

BureBure Felt Studio is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how your personal information is collected, used and disclosed as described in this Privacy Policy.

Personal information we collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our store, we may collect or process the following types of personal information:

Contact details, such as your name, email address, phone number, billing address and shipping address.

Order and transaction information, such as the products you view, add to cart, purchase, return, exchange or cancel, order number, payment confirmation, delivery information and order history.

Payment information, such as payment method details and payment confirmation. We do not directly store your full credit card details. Payments are processed through Shopify and other payment providers.

Account information, such as your login details, account preferences, saved addresses and customer account activity.

Communication information, such as messages you send to us, return requests, customer support inquiries, photos or other details you provide when contacting us.

Device and usage information, such as your IP address, browser type, device information, cookies, website activity, pages visited and interactions with our online store.

Marketing information, such as your email marketing preferences, if you choose to subscribe to our marketing communications.

How we collect personal information

We may collect personal information from the following sources:

Directly from you, when you place an order, create an account, contact us, request a return, subscribe to marketing or otherwise provide your details.

Automatically through our website, including through cookies, pixels and similar technologies.

From Shopify and other service providers that help us operate our store, process payments, manage orders, provide shipping, prevent fraud, analyse website activity and communicate with customers.

From third-party platforms or partners, where allowed by law and where relevant to your interaction with our store.

How we use your personal information

We use your personal information for the following purposes:

To provide our products and services, including processing orders, accepting payments, preparing handmade or made-to-order products, arranging shipping, sending order updates and handling returns or exchanges.

To communicate with you, including responding to questions, customer support requests, return requests and order-related messages.

To manage your customer account, if you choose to create one.

To improve our website, products and services, including understanding how customers use our store and improving the shopping experience.

To provide marketing communications, if you have subscribed or where otherwise allowed by law. You can unsubscribe from marketing emails at any time.

To show relevant advertising, including through Shopify and other marketing partners, where permitted by law.

To prevent fraud, protect the security of our website, verify transactions and detect suspicious or unlawful activity.

To comply with legal obligations, including tax, accounting, customs, consumer protection and data protection requirements.

To establish, exercise or defend legal claims if necessary.

Legal basis for processing personal information

If you are located in the European Economic Area, the United Kingdom or another region where a legal basis is required, we process your personal information based on one or more of the following legal grounds:

Contract, when we need your information to process and fulfil your order, provide customer support, arrange delivery or handle returns.

Legal obligation, when we need to keep records or process information for tax, accounting, customs, consumer protection or legal compliance.

Legitimate interests, when we use information to operate and improve our business, prevent fraud, secure our website, communicate with customers or analyse store performance.

Consent, when you choose to receive marketing communications or where consent is required for certain cookies or tracking technologies.

You may withdraw consent where processing is based on consent. Withdrawal of consent does not affect processing that happened before consent was withdrawn.

How we disclose personal information

We may disclose personal information to third parties where necessary for the purposes described in this Privacy Policy.

These third parties may include:

Shopify, which hosts and powers our online store.

Payment providers, which process payments securely.

Shipping and delivery providers, such as couriers and postal services.

IT, hosting, analytics and customer service providers.

Marketing and advertising partners, where permitted by law.

Professional advisers, such as accountants, legal advisers or tax advisers.

Government, customs, tax, regulatory or law enforcement authorities, where required by law.

We may also disclose information if necessary in connection with a business transaction, such as a merger, restructuring or transfer of business assets.

Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services used by our store and by customers.

Information you submit through our store may be transmitted to Shopify and processed by Shopify and its service providers, which may be located in countries other than where you live.

Shopify may also process personal information for its own purposes, including to provide, protect and improve Shopify services. To learn more about how Shopify processes personal information, you can visit Shopify’s own privacy policy and privacy portal.

Cookies and similar technologies

Our website may use cookies, pixels and similar technologies to operate the store, remember your preferences, analyse website traffic, improve performance, provide security and support marketing or advertising activities.

Some cookies are necessary for the website to function, such as cart, checkout and account-related cookies.

Other cookies may be used for analytics or marketing where allowed by law and, where required, with your consent.

You can manage cookies through your browser settings or through the cookie settings available on our website, if shown.

Marketing communications

If you subscribe to our marketing emails, we may send you news, product updates, offers or other promotional communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to your orders, account, returns, legal notices or customer service.

International transfers

Because our store uses Shopify and other service providers, your personal information may be transferred to, stored or processed in countries outside your country of residence.

If personal information is transferred outside the European Economic Area or the United Kingdom, we rely on appropriate transfer mechanisms where required by law, such as standard contractual clauses or other recognized safeguards.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the reason we hold it.

For example, we may keep order, transaction, accounting and tax records for the period required by applicable law. We may keep customer service messages for as long as needed to resolve issues, manage claims or improve our service.

When personal information is no longer needed, we will delete it, anonymize it or securely store it in accordance with applicable law.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

The right to access the personal information we hold about you.

The right to request correction of inaccurate or incomplete personal information.

The right to request deletion of your personal information.

The right to object to certain processing.

The right to request restriction of processing.

The right to withdraw consent where processing is based on consent.

The right to request a copy of your personal information in a portable format.

The right to opt out of certain marketing, targeted advertising, sale or sharing of personal information where applicable.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to your request.

To exercise your rights, please contact us using the contact details below.

Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website or services.

Children’s privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required by law.

Third-party websites and links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. If you visit third-party websites, you should review their privacy policies and terms before providing personal information.

Complaints

If you have concerns about how we process your personal information, please contact us first so we can try to resolve the issue.

If you are located in the European Economic Area, the United Kingdom or another region with data protection rights, you may also have the right to lodge a complaint with your local data protection authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, Shopify services or store operations.

The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us:

BureBure Felt Studio
K. Ladygos 20 D
Utena, LT-28238
Lithuania

Email: info@burebureshoes.com

For the purposes of applicable data protection laws, BureBure Felt Studio is the data controller of your personal information.