Shipping policy

The felting process starts ONLY after an order is confirmed. Thus, I kindly ask You to be patient and wait for two weeks for your item to be prepared for shipment. By doing this, you avoid a waste of materials, which is a frequent issue in an industrial manufacturing.
We ship our products worldwide with trackable Fedex, DHL or DHL GLOBAL MAIL. All packages feature tracking data which allows you to determine the expected arrival date. Please always include your phone number in case courier needs to contact you. Once your item has been dispatched, we will send you a confirmation email including a tracking number.