Refund policy

You can contact us (info@siuntikas.lt) for a return in 30 days after you get the item. If it's eligible for a return, we can make a refund or remake an item.

We only replace items when they are too small, too big, defective, or damaged when shipping.

To be eligible for a return, the item must be unused and sent back in its original packaging. 

There are certain situations where no refunds or only partial refunds are granted (if applicable): 

  • The item not in its original condition or is damaged;
  • There are missing parts not due to our error;
  • The claim is sent more than 30 days after the delivery.

 

Return Address

If you want a refund or a remake, send us an email at etsy@siuntikas.lt We will ask you to return the item to one of our addresses.

Please do not send your purchase back without contacting us first. When you contact us, we may ask for a photo of the item.

EUROPE:

BureBure

Ausros g. 47,

Utena, LT-28193

Lithuania

NORTH AMERICA:

Inga Samusiene

8801 S 78TH AVE STE A10822

BRIDGEVIEW

IL 60455-1903 US

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Refund Process

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Your refund will be processed within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund in a few days, contact us (info@siuntikas.lt) We will check whether no errors appeared at our side.

If the refund was sent, but you still haven't received it, contact your credit card company because it may take some time before your refund reaches your account.

Finally, contact your bank. There is often some processing time before a refund is sent to you.

Sale Items (if applicable)

Only regularly priced items may be refunded. Sale items are not eligible for a refund. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit of your return value. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and she/he will be responsible to notify you about your return.